Find answers to common questions about our products and services
You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. You'll need to create an account or log in to complete your purchase. Payment is processed securely through Stripe.
We currently deliver to all areas within the UK. Delivery times may vary depending on your location and the items ordered. Remote areas may take slightly longer.
Standard delivery takes 2-3 business days. Orders placed before 12 PM on weekdays are typically processed and dispatched the same day. You'll receive tracking information once your order ships.
UK-wide delivery is priced by total parcel weight. Brackets: 0–2 kg £3.99, 2.1–5 kg £5.99, 5.1–10 kg £8.99, 10.1–15 kg £12.99, 15.1–25 kg £16.99, 25.1–40 kg £22.99, 40.1–60 kg £29.99, 60 kg+ £39.99. The exact delivery cost is calculated automatically at checkout based on your basket. See our Delivery Information page for full pricing.
Yes, we source our products directly from trusted suppliers and ensure they are fresh upon delivery. We maintain strict quality control standards and carefully package all items to maintain freshness.
We offer a wide range of organic and natural products. Many of our traditional African ingredients are naturally sourced without additives. Check individual product descriptions for specific details.
We work with certified suppliers and conduct regular quality checks. All products are stored in climate-controlled facilities to maintain freshness. Frozen items are packed with ice packs during transit.
Yes! Contact our customer service team with your product requests. We're always expanding our inventory based on customer feedback and will do our best to source specific items for you.
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and payments through Stripe. All payments are processed securely through encrypted connections.
We offer refunds for damaged or incorrect products. Please contact us within 24 hours of delivery with photos of any issues. Due to health and safety regulations, perishable items cannot be returned once opened.
Contact our customer service team immediately via email at info@tishofood.co.uk or WhatsApp. Include your order number and photos of any issues. We'll resolve problems promptly.
Absolutely. We use Stripe for payment processing, which is PCI DSS compliant. We never store your card details on our servers. All transactions are encrypted with SSL.
You can reach us via email at info@tishofood.co.uk, phone at +44 7519 935205, or through WhatsApp. We're available Monday-Friday, 9am-6pm GMT.
Yes, we offer wholesale pricing for businesses and bulk orders. Contact our sales team for a custom quote and account setup. We work with restaurants, shops, and event caterers.
Yes, you'll receive tracking information via email once your order ships. You'll also receive an order confirmation email immediately after placing your order.
Click the "Login" button on our homepage and select "Create Account". You'll need to provide your email, create a password, and enter your full name. It only takes a minute!
Our customer service team is here to help you with any additional questions.
