Privacy Policy

Information We Collect

Personal Information You Provide

When you create an account, make a purchase, or contact us, we may collect:

• Contact Details: Name, email address, phone number, delivery address
• Account Information: Username, password (encrypted), account preferences
• Payment Information: Payment card details (processed securely via Stripe)
• Order History: Products purchased, delivery details, order dates
• Communications: Messages, reviews, and feedback you send us

Information Collected Automatically

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and device information
• Pages visited and time spent on site
• Referring website and search terms

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To process and deliver your orders
• Account Management: To manage your account and provide customer support
• Communication: To send order updates, delivery notifications, and respond to inquiries
• Marketing: To send promotional offers and newsletters (with your consent)
• Improvement: To improve our website, products, and services
• Legal Compliance: To comply with legal obligations and prevent fraud

Data Sharing & Third Parties

We may share your information with:

• Delivery Partners: To deliver your orders (e.g., Royal Mail, DPD, courier services)
• Payment Processors: Stripe processes all payments securely
• Email Service Providers: To send transactional and marketing emails
• Analytics Services: To analyse website usage and improve our services

We never sell your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to:

• Remember your login details and preferences
• Keep items in your shopping cart
• Analyse website traffic and usage patterns
• Deliver personalised content and advertisements

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Data Security

We implement robust security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Access controls and employee training
• PCI DSS compliant payment processing via Stripe

While we take all reasonable precautions, no internet transmission is 100% secure. We encourage you to use strong passwords and protect your account credentials.

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.