Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "We", "Us", "Our" refers to TishoFood, a UK-based online food retailer
• "You", "Your", "Customer" refers to the user of our website and services
• "Website" refers to tishofoods.co.uk and all associated pages
• "Products" refers to all items available for purchase on our website
• "Services" refers to all services provided by TishoFood, including delivery
• "Order" refers to a request to purchase products from our website

2. Use of Service

2.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete information
• Not use our services for any illegal purposes

2.2 Acceptable Use

You agree not to:

• Use the website in any way that violates applicable laws
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the website's functionality
• Submit false or misleading information
• Use automated systems to access the website without permission

3. Account Terms

3.1 Account Creation

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms and Conditions
• Engage in fraudulent activity
• Provide false information
• Abuse our services or staff

4. Orders & Payments

4.1 Placing Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order
• Prices are displayed in GBP and include VAT where applicable
• We may change prices at any time without notice

4.2 Payment

• Payment must be made at the time of ordering
• We accept major credit/debit cards via Stripe
• All payment information is processed securely
• Orders are not dispatched until payment is confirmed

4.3 Pricing Errors

If we discover a pricing error, we will:

• Contact you before dispatching the order
• Give you the option to proceed at the correct price or cancel
• Issue a full refund if you choose to cancel

5. Delivery Terms

5.1 Delivery Areas

We currently deliver to mainland UK addresses. Delivery to remote areas may incur additional charges.

5.2 Delivery Times

• Estimated delivery times are provided at checkout
• Delivery times are estimates and not guaranteed
• We are not liable for delays beyond our control

5.3 Failed Deliveries

If delivery fails due to incorrect address or unavailability:

• We may attempt redelivery (charges may apply)
• Orders may be returned to us
• Refunds may be subject to deductions for return costs

5.4 Risk Transfer

Risk of loss and damage passes to you upon delivery. Please inspect products upon receipt.

6. Product Information

6.1 Product Descriptions

• We strive to provide accurate product descriptions
• Images are for illustration purposes only
• Actual products may vary slightly in appearance

6.2 Allergens & Dietary Information

• Allergen information is provided where available
• Products may be processed in facilities handling allergens
• Always check product labels for the most accurate information
• Consult a healthcare professional if you have concerns

6.3 Product Availability

Products are subject to availability. We reserve the right to:

• Limit quantities per customer
• Substitute products of equal or greater value
• Remove products from sale without notice

7. Intellectual Property

All content on this website is protected by intellectual property rights:

• The TishoFood name, logo, and branding are our trademarks
• Website content, images, and text are owned by us or our licensors
• You may not copy, reproduce, or distribute our content without permission
• Personal, non-commercial use of the website is permitted

8. Limitation of Liability

8.1 Our Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the order
• We do not exclude liability for death, personal injury, or fraud

8.2 Force Majeure

We are not liable for failures caused by circumstances beyond our control, including:

• Natural disasters, extreme weather
• Pandemics or public health emergencies
• Government actions or regulations
• Supply chain disruptions
• Technical failures beyond our control

9. Dispute Resolution

If you have a complaint or dispute:

1. Contact our customer service team first
2. We will investigate and respond within 14 days
3. If unresolved, you may use alternative dispute resolution
4. You retain your statutory rights to pursue legal action

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

If any provision is found to be invalid, the remaining provisions will continue in effect.

11. Changes to Terms

We may update these Terms and Conditions at any time. Changes will be effective when posted on this page. Continued use of our services constitutes acceptance of the updated terms.

For significant changes, we may notify you via email or website notice.