Returns & Refund Policy

Your satisfaction is our priority - learn about our returns and refund process

Home Returns Policy

Our Commitment to You

At TishoFood, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help make it right.

Return Eligibility

We accept returns under the following conditions:

  • Damaged Products: Items that arrive damaged during shipping
  • Wrong Items: Products that differ from what you ordered
  • Quality Issues: Products that don't meet our quality standards
  • Missing Items: Orders with missing products

Important: Due to the perishable nature of food products, we cannot accept returns for change of mind or if the product has been opened and consumed.

Timeframe

To be eligible for a return or refund, you must notify us within:

  • 24 hours for fresh/frozen products
  • 7 days for non-perishable items
  • Immediately upon delivery for visible damage

Please contact us as soon as you notice any issues with your order.

Required Information

When requesting a return or refund, please provide:

  • Your order number
  • Clear photographs of the issue
  • Description of the problem
  • Date of delivery

This helps us process your request quickly and efficiently.

Refund Process

Once we receive and review your return request:

  • Approval: We'll review your case within 1-2 business days
  • Refund Method: Refunds are issued to the original payment method
  • Processing Time: Refunds are processed within 5-10 business days
  • Partial Refunds: May be offered for partially affected orders

You'll receive an email confirmation once your refund has been processed.

Replacements

In many cases, we may offer a replacement instead of a refund:

  • Same product shipped as a replacement
  • Store credit for future purchases
  • Alternative product of equal value

We'll work with you to find the best solution for your situation.

Non-Refundable Items

The following items cannot be returned or refunded:

  • Products that have been opened or partially consumed
  • Items damaged due to improper storage after delivery
  • Products returned after the eligible timeframe
  • Items on final sale or clearance

Need Help with a Return?

Our customer service team is here to assist you with any return or refund queries.

Email: returns@tishofoods.co.uk
Phone: +44 7519 935205
WhatsApp: Chat with us